Shipping policy

Shipping Policy

Thank you for shopping with Ascendent Dragonfly! Below, you'll find all the details about our shipping process to ensure a smooth experience.

Processing Time

Orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery timeframes:

• Standard Shipping: 7-10 business days
• Expedited Shipping: 2-3 business days

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

Customs, Duties & Taxes

Ascendent Dragonfly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages & Lost Packages

Ascendent Dragonfly is not liable for lost or damaged packages. If you receive a damaged item, please contact us immediately at customerservice@ascendentdragonfly.com to resolve the issue.